BPO HR Services

Payroll and personnel administration outsourcing

Focus on developing your business and managing the talent in your organisation. We take care of the rest.

A FEW OF OUR REFERENCES

Allocate your internal resources to tasks that add more value to your company

Our payroll and personnel administration outsourcing service is the comprehensive human resource solution that your business needs. Aware of the administrative burden that human resources represent for a company, we offer a full employee and supplier administration service that is capable of evolving at the same pace as your company, whatever its size.

You will be able to dedicate your company’s resources to its growth and transformation, saving time on administrative tasks.
You will control total payroll costs and avoid errors in payroll calculations and penalties.
You will not be dependent on personnel contingencies (sickness, holidays, terminations).
You will be assisted by a specialist who will inform you of any legislative changes that may affect your business and help you minimise their impact.
You can continue to use programmes such as Meta 4, SAP or A3 if you prefer, because we adapt or use our own tools.

Services to reduce workload and administrative costs

BPO services for human resources

It frees the HR department of the more administrative tasks and puts all its efforts into developing inspiring programmes for employees, supporting the business. Add value and you will ensure greater retention of in-house talent.

As a BPO service specialist, ATISA can provide a service on its tools or market standards.

Our BPO payroll services cover:

Employment consulting

We proactively help our clients keep abreast of the many changes in regulations, advising them on the appropriate application of the laws in force.

Our law firm also enables us to go deeper into each subject according to the needs of each client.

Payroll management

We are responsible for all payroll, social security and tax calculations, making the files (transfer,etc.) available to the client, publishing receipts and interfaces (accounting, etc.) automatically following certain control processes which are included in our ISO 9001 certification.

Personnel administration

We take care of all the management related to your employees: contracts, social security, management of incentives and subsidies, etc. in a unified, agile manner. You will receive the relevant information about your employees so that you can make decisions on your business with utmost certainty and be much more productive.

Infrastructure management

We manage all the infrastructure required to provide a secure cloud service by regularly testing our security processes, which are subject to external certification.

Supplement the HR outsourcing service

We know that every company needs custom solutions. This is why we offer a wide range of additional services related to HR outsourcing.

Flexible remuneration

Communication Portal / APP

Digital signature

Timekeeping and clocking in and out

Service centre

Shift planning

Flexible remuneration

Communication Portal / APP

Digital signature

Timekeeping and clocking in and out

Service centre

Shift planning

Employees come first. If you take care of your employees, they will take care of the clients.

Richard Branson, Virgin Group

Why trust Atisa?

Experience, qualified personnel, and state-of-the-art technology enable us to offer a quality BPO service to all our clients.

Proven experience in BPO processes

40 years of experience in outsourcing payroll and HR processes for leading companies in the Spanish market.

Adaptation and personalised assistance

We develop our own technology or adapt to the payroll software your company currently uses, such as Meta4, SAP, A3Asesor and Workday.

Professionalism, qualification and certification

We hold the main certifications regarding quality, information security, and data protection.

Employment law advice

We can offer a better HR outsourcing service thanks to our own legal firm: Selier Abogados.

Staying on track and up-to-date is part of our DNA

We have a variety of means to help you keep abreast of legislative trends and developments that affect your business. Discover the Bae digital magazine, the Atisa blog and our newsletters, webinars and events.

“Our main goal was to simplify and automate the process for greater efficiency in data management. With the connection we now have between the HR ERP and the payroll system, we have achieved a time saving of 60% in the area, which we can spend on other more value-added tasks such as analysing payroll data, causes of rotation, etc.”.

Smara Conde. HR Director at AEGON

Success story

After overcoming the fear of losing control of the process, the insurance company Aegon decided to delegate the management of its payroll service to Atisa. The result has been a real success.

Do you want to know how we optimised Aegon’s data management? The Factor Humano magazine published our success story. Download it now!

Queries and FAQs on payroll and personnel administration outsourcing

FAQ´s

Does the service require an implementation project? How long would it take?

Yes, before starting the recurrent payroll service, an implementation project is necessary in order to adapt our platform to the client’s requirements, as well as carrying out a series of tests to guarantee the quality of the subsequent service. The duration depends on the complexity of the payroll to be implemented, the number of employees, and the interfaces required, although this phase must be completed correctly.

What are the phases of the implementation project prior to the start of the service?

It consists of the following phases:

Analysis of client requirements.
Uploading of personal, employment and financial data of employees.
Parametrisation of the tool.
Parallel processes to check that the payroll is correctly calculated.
Production and start of the recurrent service.

How is the method of work established in the recurrent service?

It is established using a Procedure Manual which defines the payroll calendar, response times for each process, communications channels, formats for the templates to be used, etc..

Does the service include all communications to Official Bodies?

Yes, all communications related to the service are included, such as Social Security registrations, cancellations, modifications, absences, presentation of Social Security contributions, taxes, etc.

Can I outsource a specific service of my company that is not included in your service catalogue?

Yes. We adapt to any process you want to outsource, even if it is very specific to your sector.

Can the service begin in the middle of the year?

Yes, the service can be started at any time of the year, as templates are available to load information from previous months. This provides consistency in the data for the processes requiring it, such as the calculation of personal income tax.

What is the usual way information is sent?

A communication portal, where the client can send the movements to be made, whether they are registrations, cancellations, modifications, absences, etc., recording the status of the request at all times. In addition, it allows clients to decentralise the entering of information, enabling them to establish a validation Workflow in which the source is the Centres and the destination is the client’s HR, passing through the different managers who validate the information. In addition, an email and telephone number are available for any queries.

Is the service you provide to employees and the actions they request monitored in any way?

Yes. Using different tools such as the Call Centre control (call recording, volume of assistance, manager who receives the request, duration of the calls, no. of unanswered calls, return of unanswered calls, satisfaction surveys, etc.) or the benefit management control tool (receipt management per benefit, identification of the manager processing it, scanning in the “individual digital file”, etc.).

Payroll and personnel administration outsourcing

Allocate your internal resources to tasks that add more value to your company

Services to reduce workload and administrative costs

Employment consulting

Payroll management

Personnel administration

Infrastructure management

Flexible remuneration

Communication Portal / APP

Digital signature

Timekeeping and clocking in and out

Service centre

Shift planning

Queries and FAQs on payroll and personnel administration outsourcing

Do you want a strategic partner for your business?