BPO HR Services

Payroll and personnel administration outsourcing

Focus on developing your business and managing the talent in your organisation. We take care of the rest.


Allocate your internal resources to tasks that add more value to your company

Our payroll and personnel administration outsourcing service is the comprehensive human resource solution that your business needs. Aware of the administrative burden that human resources represent for a company, we offer a full employee and supplier administration service that is capable of evolving at the same pace as your company, whatever its size.

Services to reduce workload and administrative costs

BPO services for human resources

It frees the HR department of the more administrative tasks and puts all its efforts into developing inspiring programmes for employees, supporting the business. Add value and you will ensure greater retention of in-house talent.

As a BPO service specialist, ATISA can provide a service on its tools or market standards.

Our BPO payroll services cover:

Employment consulting

We proactively help our clients keep abreast of the many changes in regulations, advising them on the appropriate application of the laws in force.

Our law firm also enables us to go deeper into each subject according to the needs of each client.

Payroll management

We are responsible for all payroll, social security and tax calculations, making the files (transfer,etc.) available to the client, publishing receipts and interfaces (accounting, etc.) automatically following certain control processes which are included in our ISO 9001 certification.

Personnel administration

We take care of all the management related to your employees: contracts, social security, management of incentives and subsidies, etc. in a unified, agile manner. You will receive the relevant information about your employees so that you can make decisions on your business with utmost certainty and be much more productive.

Infrastructure management

We manage all the infrastructure required to provide a secure cloud service by regularly testing our security processes, which are subject to external certification.

Supplement the HR outsourcing service

We know that every company needs custom solutions. This is why we offer a wide range of additional services related to HR outsourcing.

Employees come first. If you take care of your employees, they will take care of the clients.
Richard Branson, Virgin Group
Why trust Atisa?

Experience, qualified personnel, and state-of-the-art technology enable us to offer a quality BPO service to all our clients.

Proven experience in BPO processes

40 years of experience in outsourcing payroll and HR processes for leading companies in the Spanish market.

Adaptation and personalised assistance

We develop our own technology or adapt to the payroll software your company currently uses, such as Meta4, SAP, A3Asesor and Workday.

Professionalism, qualification and certification

We hold the main certifications regarding quality, information security, and data protection.

Selier Abogados
Employment law advice

We can offer a better HR outsourcing service thanks to our own legal firm: Selier Abogados.

Staying on track and up-to-date is part of our DNA

We have a variety of means to help you keep abreast of legislative trends and developments that affect your business. Discover the Bae digital magazine, the Atisa blog and our newsletters, webinars and events.

“Our main goal was to simplify and automate the process for greater efficiency in data management. With the connection we now have between the HR ERP and the payroll system, we have achieved a time saving of 60% in the area, which we can spend on other more value-added tasks such as analysing payroll data, causes of rotation, etc.”.
Smara Conde. HR Director at AEGON
Success story

After overcoming the fear of losing control of the process, the insurance company Aegon decided to delegate the management of its payroll service to Atisa. The result has been a real success.

Do you want to know how we optimised Aegon’s data management? The Factor Humano magazine published our success story. Download it now!

Queries and FAQs on payroll and personnel administration outsourcing


Yes, before starting the recurrent payroll service, an implementation project is necessary in order to adapt our platform to the client’s requirements, as well as carrying out a series of tests to guarantee the quality of the subsequent service. The duration depends on the complexity of the payroll to be implemented, the number of employees, and the interfaces required, although this phase must be completed correctly.

It consists of the following phases:

  • Analysis of client requirements.
  • Uploading of personal, employment and financial data of employees.
  • Parametrisation of the tool.
  • Parallel processes to check that the payroll is correctly calculated.
  • Production and start of the recurrent service.

It is established using a Procedure Manual which defines the payroll calendar, response times for each process, communications channels, formats for the templates to be used, etc..

Yes, all communications related to the service are included, such as Social Security registrations, cancellations, modifications, absences, presentation of Social Security contributions, taxes, etc.

Yes. We adapt to any process you want to outsource, even if it is very specific to your sector. 

Yes, the service can be started at any time of the year, as templates are available to load information from previous months. This provides consistency in the data for the processes requiring it, such as the calculation of personal income tax.

A communication portal, where the client can send the movements to be made, whether they are registrations, cancellations, modifications, absences, etc., recording the status of the request at all times. In addition, it allows clients to decentralise the entering of information, enabling them to establish a validation Workflow in which the source is the Centres and the destination is the client’s HR, passing through the different managers who validate the information. In addition, an email and telephone number are available for any queries.

Yes. Using different tools such as the Call Centre control (call recording, volume of assistance, manager who receives the request, duration of the calls, no. of unanswered calls, return of unanswered calls, satisfaction surveys, etc.) or the benefit management control tool (receipt management per benefit, identification of the manager processing it, scanning in the “individual digital file”, etc.).

Contact us

Fill in this form and we will contact you.


Company name: GRUPO ATISA BPO, S.A. (hereinafter known as ATISA)

Tax ID: A-80092182

Address: Edificio Atisa C/ Trópico 6. Polígono Industrial las Monjas. 28850, Torrejón de Ardoz. Madrid

e-mail: gestionlopd@atisa.es

Telephone: 91 205 44 00

Purpose of Processing your personal data:

The purpose of processing your personal data shall be exclusively to send current legal information that may be of interest to you to your e-mail address in line with your request.

We will not pass your data on to third parties without your prior consent.

Lawful basis for data processing

The lawful basis for processing your data in order to send you legislative news is your express consent.

Categories of data processed

Identifying data: Forename, surname(s)

Contact details: E-mail address

The personal data requested is mandatory, and refusal to provide it will mean that it will not be possible to provide the services contracted.

The user guarantees that the data provided is true, accurate, complete and up to date, and is responsible for any direct or indirect damage or loss that may be caused as a result of failure to fulfil this obligation. Where the user provides data on third parties, they declare that they have their consent and undertake to provide them with the information contained in this clause, freeing ATISA from any liability in this regard. However, ATISA may perform checks to verify this fact, adopting the appropriate due diligence measures in accordance with data protection regulations.

Storage time

Your personal data will be processed for the purposes stated above until you expressly request cancellation of this subscription. Once you have requested cancellation, your data will be duly blocked and definitively deleted from our files once the corresponding legal terms have elapsed.

What rights does the data subject have?

You can write to ATISA at Edificio Atisa C/ Trópico 6. Polígono Industrial las Monjas 28850, Torrejón de Ardoz, (Madrid) or send an e-mail to: gestionlopd@atisa.es at any time and free of charge to exercise the following rights:

To withdraw the consents given.

To obtain confirmation as to whether or not ATISA is processing personal data concerning you.

To access your personal data.

To rectify inaccurate or incomplete data.

To request the erasure of your data when, among other reasons, it is no longer necessary for the purposes for which it was collected.

To obtain the restriction of data processing from ATISA when any of the conditions provided for in the data protection regulations are met.

In certain circumstances and on grounds relating to their particular situation, data subjects may object to the processing of their data. ATISA shall stop processing the data, except for compelling legitimate reasons or to exercise or defend any claims.

To obtain human intervention, to express your point of view, and to challenge automated decisions made by ATISA, where appropriate.

To request the portability of your data.

To file a claim with the Spanish Data Protection Agency, when the data subject believes that ATISA has violated the rights recognised by the applicable data protection regulations.

At ATISA, we are committed to regulatory compliance and to respecting the rights and privacy of users. If you have any questions regarding how we process your personal data, please do not hesitate to contact us via the channels indicated.

Descarga el caso de éxito

Rellena el siguiente formulario y recibirás el caso de éxito en tu email.


Identidad: GRUPO ATISA BPO, S.A.

CIF: A-80092182
Dirección: Edificio Atisa C/ Trópico 6, 28850, Torrejón de Ardoz. Madrid
Teléfono: 91 205 44 00
Correo electrónico: gestionlopd@atisa.es

FINALIDAD: Atender y gestionar sus solicitudes de información

LEGITIMACIÓN: Consentimiento expreso a través de la solicitud del usuario del presente formulario.

Sus datos no serán cedidos a terceros, salvo que solicitemos previamente su consentimiento o por razones de obligación legal.

DERECHOS: Usted tiene derecho a ejercitar sus derechos de acceso, rectificación, oposición, cancelación, limitación del tratamiento y a no ser objeto de decisiones automatizadas, así como a obtener información más detallada sobre el tratamiento de sus datos personales dirigiendo su solicitud a gestionlopd@atisa.es

INFORMACIÓN ADICIONAL: Se puede consultar la política de privacidad de forma más detallada aquí.